Community Transport for Appointments
This page details the Community Transport Services available within each Health Board area across Wales. These services can assist eligible patients with travelling to healthcare appointments when other transport options are unavailable or unsuitable.
Non-Emergency Patient Transport Service (NEPTS)
Transport is available for patients in Wales needing to get to Non-Emergency appointments who have a specific medical need.
A vital part of what we do involves transporting people from across Wales who are unable for medical reasons, to make their own way to and from their medical appointments at clinics, hospitals and day centres. This includes:
- Outpatients appointments;
- Dialysis and Oncology treatment;
- Day centre and psycho-geriatric clinics;
- Planned admissions and discharges including inter-hospitals transfers
This service is a vital resource to help those patients who need and rely on it and should not be used as an alternative to other means of getting to appointments.
Telephone: 0300 123 2303
Website: https://ambulance.nhs.wales/services/non-emergency-patient-transport-service-nepts/
Please check the NEPTS website to ensure that you meet the eligibility criteria before contacting the service. If you are not eligible, please see below for the alternative options available to you.
Jump to Health Board Area
| Aneurin Bevan University Health Board | ||
| Blaenau Gwent | ||
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Available to residents of Blaenau Gwent over the age of 65; will need to register; cost of petrol to be paid; 7 days’ notice required. |
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Book 30 days in advance; download the Mobile App. Operates: 5.30-9am then 5.30-10.30pm (in between local bus service providers); only available in the Blaenau Gwent area; available for GP/hospital appointments (YAB). Telephone: 03002 340 300 |
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Chargeable transport service to access hospital appointments. Based in Risca. Telephone: 01633 848 899 |
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Blaenau Gwent Car Scheme
Blaenau Gwent Fflecsi Bus
Transport to Health| Caerphilly | ||
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Available to elderly patients over the age of 65 with a disability and living in Caerphilly; cost of petrol to be paid; book in advance. Telephone: 01495 233 555 |
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Hospital / GP / Dentist / Optician appointments; costs will be provided at time of booking; subject to availability. Telephone: 02921 674 242 (Please call this number Wednesday and Thursday between 9am–2pm) |
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Chargeable transport service; access hospital appointment; based in Risca. Telephone: 07756 984 005 |
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Welfare Wellbeing
Community Transport Scheme| Monmouthshire | ||
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Available to residents of Monmouthshire over the age of 65; will need to register; 7 days notice required; chargeable transport service. Telephone: 01600 228 787 |
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Operates from 9am-2pm; operates only within a 15 mile radius from home postcode; book in advance; members cost. Telephone: 0800 085 8015 |
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Chargeable transport service to access hospital appointments; based in Risca; 7 days notice required. Telephone: 01633 848 899 |
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Grass Routes Transport| Newport | ||
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Need to get to your next appointment? Add your appointment details; plan your journeys, find your bus stop. Website: http://www.myhealthjourney.travel/ |
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Operates from 9am-2pm; operates only within a 15 mile radius from home postcode; book in advance; members cost. Telephone: 0800 085 8015 |
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Chargeable transport service to access hospital appointments; based in Risca; 7 days notice required. Telephone: 01633 848 899 |
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| Betsi Cadwaladr University Health Board | ||
| Anglesey | ||
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Preferred method of referral: Phone Primary Contact: Arfon Owen |
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Hours: 8am to 6pm, 7 days a week. Telephone: 07484 223 696 |
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Hours: Mon to Fri, 9am to 5pm Contacts: William Hadfield / Mike Jones |
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Hours: Monday to Friday, 9am to 4pm Telephone: 01248 725 745 |
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Hours: Mon to Fri, 9am to 5pm Contact: Veronica Huband |
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Coverage: Beaumaris, Menai Bridge, Llandegfan, Llangoed, Penmon and surrounding Seiriol area. This is a volunteer-led community transport service providing essential transport and practical support for residents in the Seiriol area. Telephone: 01248 305 014 |
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Area: Bryngwran and Engedi, Anglesey. Contact: Medrwn Môn, Telephone: 01248 724 944 |
Môn Community Transport
Benllech Community Car Scheme
Car Linc Môn
Ynys Cybi & Valley Good Turn Scheme
Seiriol Good Turn Scheme
Bryngwran Good Turn Scheme (Bryngwran Cymunedol)| Conwy | ||
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Provides community car and minibus transport, wheelchair and mobility scooter loans, and support for older adults and people with mobility difficulties in Conwy County Borough. Open: Monday to Friday, 9am to 4pm Telephone: 01492 533 822 |
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| Denbighshire | ||
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All of our vehicles are wheelchair accessible and are fitted with either a lift or a ramp for easy access. Dial a Ride is Community Transport for permanent residents who live in the area from Abergele along the coast to Prestatyn and down to Denbigh. Telephone: Bookings/Office related: 01745 344 222 – Option One |
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Provides accessible transport in South Denbighshire, including Corwen and Llangollen. Services include: Dial-a-Ride, community minibuses, transport to medical appointments, shopping trips, social activities and visits to family/friends. Telephone: 01490 266 004 |
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Dial a Ride Denbighshire
South Denbighshire Community Partnership| Flintshire | ||
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If you, or someone you know, find getting around a bit of a challenge, Estuary Community Transport is here to help. Whether it's a regular hospital appointment, a trip to the pharmacy, or simply the chance to stay connected, we’re just a phone call or an email away. We pick up within 5 miles of our office in Greenfield and charge 70p per mile with a minimum fare of £6. Address: Greenfield Business Centre, Greenfield Road, Greenfield, Holywell CH8 7GR Telephone: 01352 710 149 |
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Estuary Community Transport| Gwynedd | ||
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A service solely for those who cannot transfer from chair to vehicle. Based in Criccieth, Pwllheli and Bangor. Telephone: 07484 223 696 |
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Transport support for disabled, older and vulnerable people in the Dwyfor area. Telephone: 01758 614 311 |
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A service for older or disabled people who are unable to reach public transport in the Penrhyn Llŷn area. Telephone: 01758 721 777 |
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Volunteer Car Service Operating in Dyffryn Nantlle. Telephone: 07529 224 989 |
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Transport available for shopping and health appointments in Blaenau Ffestiniog and surrounding communities. Telephone: 01766 830 082 |
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Bethesda wheelchair accessible service available to residents of Dyffryn Ogwen for health, shopping or social journeys. Telephone: 01248 602 131 |
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Barbara Bus Gwynedd
Nefyn
Yr Orsaf
Blaenau Ffestiniog
Partneriaeth Ogwen| Wrexham | ||
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Affordable, accessible transport for Wrexham residents who are unable to use regular public transport. Door-to-door transport for medical appointments, shopping, and social activities. Friendly drivers and accessible vehicles. Low-cost fares available. Charges apply. Please call for pricing information. Who can use this service? Residents of Wrexham; open to people of all ages. Please contact the Community Transport Scheme Wrexham for availability and booking information. Telephone: 07423 503 836 |
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Address: The Rainbow Foundation, Rainbow Centre, Whitchurch Road, Penley, Wrexham, LL13 0GB Telephone: 01948 830 730 |
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Community Transport| Cardiff and Vale University Health Board | ||
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Provides community transport for the elderly and people with disabilities. Telephone: 02920 513 700 |
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Community transport service covering areas including Penarth, Cogan, Llandough, Sully and Barry. Telephone: 02920 705 138 |
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 Vale of Glamorgan
Low-cost community transport for Vale residents, particularly those with mobility difficulties or limited access to public transport. Freephone: 0800 294 1113 |
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 Cardiff
Telephone: 02920 490 325 |
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| Voluntary Emergency Service Transport (VEST)
Telephone: 02920 490 335 |
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East Vale Community Transport| Cwm Taf Morgannwg University Health Board | ||
| Bridgend | ||
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Telephone: 01656 669 665 |
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| Rhondda Cynon Taf | ||
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Telephone: 01443 478 013 |
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Telephone: 07969 051 377 |
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 Village & Valleys Community Transport RCT
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RangeRider Dial-a-Ride Service
Rhondda Cynon Taf| Hywel Dda University Health Board | ||
| Carmarthenshire | ||
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 Central Transport Unit
Telephone: 01267 229 620 |
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 Telephone: 01792 844 290 |
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Dolen Teifi has range of wheelchair accessible cars and minibuses available for individual and group use. Telephone: 01559 362 403 |
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(Covers Ammanford, Carmarthen and Llanelli)| Ceredigion | ||
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Dolen Teifi has range of wheelchair accessible cars and minibuses available for individual and group use. Telephone: 01559 362 403 |
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| Pembrokeshire | ||
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Dolen Teifi has range of wheelchair accessible cars and minibuses available for individual and group use. Telephone: 01559 362 403 |
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 Pembrokeshire Association of Community Transport Organisations
PACTO has range of wheelchair accessible cars and minibuses available for individual and group use. Telephone: 01437 701 123 |
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 Pembrokeshire Country Cars
Tenby, Saundersfoot, Pembroke and Pembroke Dock area telephone: 07771 334 406 Milford Haven, Dale and Neyland area telephone: 07884 548 162 Haverfordwest, Newport, Fishguard, Narberth and all other areas telephone: 07585 997 091 |
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| Powys Teaching Health Board | ||
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Chargeable; membership required. For people who do not qualify for non-emergency patient transport (NEPT); who cannot drive themselves or do not have family or friends who are able to drive them to their appointment. Telephone: 01982 553 004 |
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Elderly and vulnerable patients; disabled patients. Telephone: 01873 812 177 |
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2 Days notice required; book online or via telephone. Telephone: 01497 821 616 |
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Membership required. Telephone: 01982 552 727 |
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Builth Wells Community Support
Crickhowell Volunteer Bureau
Hay & District Dial -A-Ride| Community Car Schemes | ||
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 Llanwrtyd Wells Community Transport - Telephone: 01982 552 727 |
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 Telephone: 01686 622 566 |
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 (Welshpool) - Telephone: 01938 554 484 |
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 Telephone: 01544 267 961 |
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 QUBE (Oswestry) - Telephone: 01691 656 882 |
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 Rhayader and District Community Support
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 Ystradgynlais - Telephone: 01639 849 720 |
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CAMAD (Community Action Machynlleth and District)
Knighton Community Support - Telephone: 
Telephone: | Swansea Bay University Health Board | ||
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The Hub is available Monday-Friday, 10am-1pm Telephone: 01792 978 844 |
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Community Transport for the Dulais, Afan, Neath, Swansea & Amman Valley areas. Telephone: 01639 751 067 |
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 Gower Voluntary Transport
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 Telephone: 01792 882 606 |
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 Swansea Voluntary Car Scheme
Telephone: 01792 456 593 |
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 Taith Co-op Community Transport
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