Community Transport for Appointments

This page details the Community Transport Services available within each Health Board area across Wales. These services can assist eligible patients with travelling to healthcare appointments when other transport options are unavailable or unsuitable.

Non-Emergency Patient Transport Service (NEPTS)

Transport is available for patients in Wales needing to get to Non-Emergency appointments who have a specific medical need.

A vital part of what we do involves transporting people from across Wales who are unable for medical reasons, to make their own way to and from their medical appointments at clinics, hospitals and day centres. This includes:

Outpatients appointments;
Dialysis and Oncology treatment;
Day centre and psycho-geriatric clinics;
Planned admissions and discharges including inter-hospitals transfers

This service is a vital resource to help those patients who need and rely on it and should not be used as an alternative to other means of getting to appointments.

Telephone: 0300 123 2303

Website: https://ambulance.nhs.wales/services/non-emergency-patient-transport-service-nepts/

Please check the NEPTS website to ensure that you meet the eligibility criteria before contacting the service. If you are not eligible, please see below for the alternative options available to you.

Jump to Health Board Area

Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Powys Teaching Health Board
Swansea Bay University Health Board

Aneurin Bevan University Health Board

Blaenau Gwent

Blaenau Gwent Car Scheme

Available to residents of Blaenau Gwent over the age of 65; will need to register; cost of petrol to be paid; 7 days’ notice required.

Email: bgcarscheme@bridgescentre.org.uk

Blaenau Gwent Fflecsi Bus

Book 30 days in advance; download the Mobile App.

Operates: 5.30-9am then 5.30-10.30pm (in between local bus service providers); only available in the Blaenau Gwent area; available for GP/hospital appointments (YAB).

Telephone: 03002 340300

Website: https://tfw.wales/fflecsi/locations/blaenau-gwent

Transport to Health

Chargeable transport service to access hospital appointments. Based in Risca.

Telephone: 01633 848899

Caerphilly

Welfare Wellbeing

Available to elderly patients over the age of 65 with a disability and living in Caerphilly; cost of petrol to be paid; book in advance.

Telephone: 01495 233555

Website: https://www.disabilitycando.org.uk/welfare-wellbeing/

Community Transport Scheme

Hospital / GP / Dentist / Optician appointments; costs will be provided at time of booking; subject to availability.

Telephone: 02921 674242 (Please call this number Wednesday and Thursday between 9am–2pm)

Transport to Health

Chargeable transport service; access hospital appointment; based in Risca.

Telephone: 07756 984005

Website: http://www.facebook.com/CommunityVolunteersWales

Monmouthshire

Bridges Car Scheme

Available to residents of Monmouthshire over the age of 65; will need to register; 7 days notice required; chargeable transport service.

Telephone: 01600 228787

Website: https://bridgescentre.org.uk/car-scheme

Grass Routes Transport

Operates from 9am-2pm; operates only within a 15 mile radius from home postcode; book in advance; members cost.

Telephone: 0800 085 8015

Website: https://www.monmouthshire.gov.uk/buses-trains/grass-routes-community-transport/

Transport to Health

Chargeable transport service to access hospital appointments; based in Risca; 7 days notice required.

Telephone: 01633 848899

Website: http://www.facebook.com/CommunityVolunteersWales

Newport

My Health Journey by Traveline Cymru

Need to get to your next appointment? Add your appointment details; plan your journeys, find your bus stop.

Website: http://www.myhealthjourney.travel/

Grass Routes Transport

Operates from 9am-2pm; operates only within a 15 mile radius from home postcode; book in advance; members cost.

Telephone: 0800 085 8015

Website: https://www.monmouthshire.gov.uk/buses-trains/grass-routes-community-transport/

Transport to Health

Chargeable transport service to access hospital appointments; based in Risca; 7 days notice required.

Telephone: 01633 848899

Website: http://www.facebook.com/CommunityVolunteersWales

Betsi Cadwaladr University Health Board

Gwynedd

Barbara Bus Gwynedd

A service solely for those who cannot transfer from chair to vehicle. Based in Criccieth, Pwllheli and Bangor.

Telephone: 07484 223 696

Website: http://www.barbarabusgwynedd.com/

Cymrod

Transport support for disabled, older and vulnerable people in the Dwyfor area.

Telephone: 01758 614311

Website: https://www.gwynedd.llyw.cymru/en-gb/social-care-health-and-family-support/adults/help-to-live-independently/getting-out-and-about

Nefyn

A service for older or disabled people who are unable to reach public transport in the Penrhyn Llŷn area.

Telephone: 01758 721 777

Website: https://www.oddrwsiddrws.cymru/en/

Yr Orsaf

Volunteer Car Service Operating in Dyffryn Nantlle.

Telephone: 07529 224 989

Website: https://www.yrorsaf.cymru/en/

Blaenau Ffestiniog

Transport available for shopping and health appointments in Blaenau Ffestiniog and surrounding communities.

Telephone: 01766 830082

Website: https://www.drefwerdd.cymru/en/home

Partneriaeth Ogwen

Bethesda wheelchair accessible service available to residents of Dyffryn Ogwen for health, shopping or social journeys.

Telephone: 01248 602131

Website: https://www.partneriaethogwen.cymru/en/

Cardiff and Vale University Health Board

Provides community transport for the elderly and people with disabilities.

Telephone: 02920 513700

East Vale Community Transport

Community transport service covering areas including Penarth, Cogan, Llandough, Sully and Barry.

Telephone: 02920 705138

Vale of Glamorgan

Transport available for hospital appointments, shopping, social visits and community groups; membership required for most services.

Low-cost community transport for Vale residents, particularly those with mobility difficulties or limited access to public transport.

Freephone: 0800 294 1113

Cardiff

Door-to-door transport for older people and disabled residents who cannot use public transport. Provides journeys across Cardiff for medical appointments, shopping, social activities and more.

Telephone: 02920 490325

Voluntary Emergency Service Transport (VEST)

A dedicated bus service for elderly, disabled and housebound people from their home to anywhere in Cardiff including transport to GP appointments. They also run a dial a bus service that takes people from their homes into Cardiff City Centre for a small cost.

Telephone: 02920 490335

Cwm Taf Morgannwg University Health Board

Bridgend

Telephone: 01656 669665

Website: www.bridgendcommunitytransport.co.uk

Rhondda Cynon Taf

RangeRider Dial-a-Ride Service

Operates the RangeRider Dial-a-Ride Service in Rhondda Cynon Taf. Tail lift access for wheelchair users, people with walking frames or people who need extra support.

Telephone: 01443 478013

Website: https://accessibletransport.co.uk/

Rhondda Cynon Taf

Telephone: 07969 051377

Website: https://bushaccessible.org

Village & Valleys Community Transport RCT

Telephone: 01443 858462 / 07585 339166

Email: villageandvalleys@hotmail.com

Hywel Dda University Health Board
Carmarthenshire
Carmarthenshire Country Cars - Telephone: 07585 997091
Central Transport Unit You can contact our transport team who may be able to assist you or signpost you to other local transport schemes or public transport. Telephone: 01267 229 620
Telephone: 01792 844290

Ceredigion
Ceredigion Country Cars - Telephone: 07812 485809

Pembrokeshire

Dolen Teifi has range of wheelchair accessible cars and minibuses available for individual and group use.

Telephone: 01559 362403

Pembrokeshire Association of Community Transport Organisations

PACTO has range of wheelchair accessible cars and minibuses available for individual and group use.

Telephone: 01437 701123

Pembrokeshire Country Cars

Wheelchair accessible cars driven by volunteer drivers are available as part of the Pembrokeshire Country Car Scheme.

Tenby, Saundersfoot, Pembroke and Pembroke Dock area telephone: 07771 334406

Milford Haven, Dale and Neyland area telephone: 07884 548162

Haverfordwest, Newport, Fishguard, Narberth and all other areas telephone: 07585 997091

Powys Teaching Health Board

Builth Wells Community Support

Chargeable; membership required.

For people who do not qualify for non-emergency patient transport (NEPT); who cannot drive themselves or do not have family or friends who are able to drive them to their appointment.

Telephone: 01982 553004

Website: https://www.builthcs.co.uk/community-cars

Email: info@builthcs.co.uk

Crickhowell Volunteer Bureau

Elderly and vulnerable patients; disabled patients.

Telephone: 01873 812177

Website: https://www.crickhowellvolunteerbureau.co.uk/services

Hay & District Dial -A-Ride

2 Days notice required; book online or via telephone.

Telephone: 01497 821616

Website: https://www.haydialaride.com/

Llanwrtyd Wells Community Transport - Community Car Service

Membership required.

Telephone: 01982 552727

Website: Llanwrtyd Wells Community Transport

Community Car Schemes
CAMAD (Community Action Machynlleth and District) Community Car Schemes - Telephone: 01654 700071
Knighton Community Support - Telephone: 01547 520653
Telephone: 01686 414997
Llanwrtyd Wells Community Transport - Telephone: 01982 552727
Telephone: 01686 622566
(Welshpool) - Telephone: 01938 554484
Telephone: 01544 267961
QUBE (Oswestry) - Telephone: 01691 656882
Rhayader and District Community Support - Telephone: 01597 810921
Ystradgynlais - Telephone: 01639 849720